Job Description
Join the Nexus Corporate Suites Team
We are looking for a professional and welcoming Front Desk Agent to be the face of our company. If you have a passion for hospitality and exceptional customer service skills, we want to meet you. Be part of a vibrant team that ensures our guests have a seamless and memorable experience.
Why Join Us?
- Competitive hourly rate ($18.00 - $24.00)
- Health, Dental, and Vision Insurance
- Generous Paid Time Off (PTO)
- Professional Development Opportunities
- A modern and collaborative work environment
Responsibilities
- Greet and Welcome Guests: Provide a warm and professional welcome to all visitors, clients, and guests upon arrival.
- Manage Inquiries: Handle incoming phone calls, emails, and walk-ins efficiently, directing them to the appropriate personnel.
- Check-In/Check-Out: Process guest registrations, verify identification, and process payments accurately using property management software.
- Front Office Support: Maintain the front desk area to ensure it is tidy, organized, and welcoming at all times.
- Issue Access: Issue security badges and keys, ensuring all safety protocols are followed.
- Handle Complaints: Address guest concerns or issues immediately and escalate to management when necessary to ensure high satisfaction levels.
- Administrative Tasks: Perform general clerical duties such as filing, data entry, and maintaining records.
Qualifications
- Experience: Minimum of 1-2 years of experience in a front desk, reception, or hospitality role.
- Education: High school diploma or GED required; additional certification in hospitality is a plus.
- Communication: Excellent verbal and written communication skills with a professional phone manner.
- Technology: Proficient in Microsoft Office Suite and property management systems (e.g., Opera, Frontdesk) is preferred.
- Appearance: Professional appearance and demeanor with a strong customer service orientation.
- Language: Bilingual skills (Spanish/English) are highly desirable.
- Availability: Must be available to work flexible shifts, including weekends and holidays.