Job Description
Are you a dedicated professional seeking a rewarding opportunity in the heart of the Midwest?
The Conrad Indianapolis is currently looking for a detail-oriented and service-driven Night Shift Front Desk Agent to join our elite hospitality team. As a premier luxury hotel, we pride ourselves on delivering excellence around the clock. In this pivotal role, you will be the welcoming face of our property during the evening hours, ensuring our guests enjoy a seamless, secure, and memorable stay.
Why You’ll Love It Here:
- Work in a dynamic, high-end environment with a renowned brand.
- Competitive hourly compensation and a comprehensive benefits package.
- Access to professional development and career advancement opportunities.
Responsibilities
- Guest Experience: Greet and welcome guests warmly, managing the check-in and check-out process with efficiency and grace.
- Security Oversight: Monitor the property for safety, handle any security-related incidents, and ensure the safety of guests and staff.
- Operations Support: Perform front desk duties including processing payments, issuing room keys, and managing the lobby area to ensure it is pristine.
- Communication Hub: Handle incoming calls, respond to guest inquiries, and coordinate requests with housekeeping, maintenance, and other departments.
- Issue Resolution: Address guest concerns and complaints promptly to ensure high levels of guest satisfaction and loyalty.
- Record Keeping: Maintain accurate records of daily operations and guest interactions within the property management system.
Qualifications
- Experience: Previous hospitality or customer service experience, preferably in a hotel front desk environment, is preferred.
- Availability: Must be available to work nights, weekends, and holidays as required by the business.
- Communication: Excellent verbal and written communication skills in English.
- Professionalism: A polished, professional demeanor with a strong focus on customer service and attention to detail.
- Technical Proficiency: Comfortable using computers and property management systems (PMS).
- Education: High school diploma or GED equivalent is required.