Job Description
Join our award-winning hospitality team as a Front Desk Agent for our vibrant downtown Memphis location. We're seeking a dynamic night shift professional to deliver exceptional guest experiences during peak evening hours. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and embody our commitment to Southern hospitality.
Responsibilities
- Check-in/check-out guests efficiently with warm professionalism
- Manage reservations and room assignments using Opera PMS
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams
- Execute night audit procedures
- Assist with emergency situations per protocol
Qualifications
- 1+ years hotel front desk experience required
- Strong knowledge of Opera PMS or similar systems
- Excellent communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Valid Tennessee driver's license (if required for errands)
- Flexible availability including weekends/holidays
- Basic math and cash handling proficiency