Job Description
Are you the person who makes a great first impression, even at 2:00 AM? The Executive Suites Sacramento is seeking a dedicated and detail-oriented Front Desk Agent to join our night shift team. In this pivotal role, you will be the face of our facility, ensuring our guests and clients feel safe, welcomed, and well-served around the clock.
We offer a competitive hourly wage, a stable full-time schedule, and a professional work environment. If you have a knack for customer service and a calm demeanor for night operations, we want to hear from you.
Responsibilities
- Greet and Welcome: Provide a warm, professional greeting to all guests, tenants, and employees arriving at the facility during night hours.
- Security Monitoring: Oversee security systems, including CCTV and access control, to ensure the safety of the building and its occupants.
- Phone Operations: Answer incoming calls promptly, redirecting to appropriate departments or taking detailed messages.
- Access Control: Manage keycard entry systems, verifying identities and issuing access passes as needed.
- Mail & Package Management: Sort and distribute incoming mail, packages, and deliveries to the correct recipients.
- Facility Maintenance: Conduct nightly patrols of the common areas to ensure cleanliness and report any maintenance issues.
- Problem Resolution: Handle guest inquiries and minor incidents calmly and efficiently during off-hours.
Qualifications
- Experience: Previous experience in a front desk, concierge, or hospitality role is preferred.
- Availability: Must be available to work rotating night shifts, including weekends and holidays.
- Communication: Excellent verbal and written communication skills with a professional phone manner.
- Computer Skills: Proficiency with standard office software and access control systems.
- Attention to Detail: Ability to maintain accurate logs and records of building activities.
- Professionalism: A neat appearance and a friendly, approachable demeanor.
- Background Check: Must pass a background check for security clearance.