Job Description
Join our award-winning luxury hotel in downtown Chicago as a Night Shift Front Desk Agent! This pivotal role ensures seamless guest experiences during evening hours, combining exceptional service with operational excellence. We offer competitive compensation, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities. If you thrive in fast-paced environments and prioritize guest satisfaction, we want you on our team.
Responsibilities
- Manage guest check-ins/check-outs with accuracy and efficiency
- Handle reservations, billing inquiries, and payment processing
- Address guest concerns promptly to ensure satisfaction
- Coordinate with housekeeping and security teams
- Maintain accurate logs of guest requests and incidents
- Perform nightly audits and report generation
- Uphold brand standards during all interactions
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in PMS systems (e.g., Opera, Stay)
- Exceptional communication and problem-solving skills
- Ability to work independently during late hours
- Strong attention to detail and organizational abilities
- Flexible schedule availability (including weekends)
- Basic knowledge of Chicago attractions preferred