Job Description
Join our award-winning hospitality team at Pacific Gateway Hotel & Resort as a Night Shift Front Desk Agent! We're seeking a dynamic professional to deliver exceptional guest experiences during our overnight operations. This role is perfect for night owls who thrive in fast-paced environments and take pride in creating memorable stays. Enjoy competitive pay, comprehensive benefits, and the opportunity to grow your career in San Diego's vibrant hospitality scene.
Responsibilities
- Manage check-in/check-out processes for overnight guests with efficiency and warmth
- Handle guest inquiries, complaints, and special requests with professionalism
- Monitor security protocols and respond to emergency situations calmly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, security, and maintenance teams
- Update reservation systems and manage room inventory
- Prepare end-of-night reports and ensure seamless shift transitions
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Strong communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Proficiency with property management systems (e.g., Opera, Delphi)
- Flexibility to work nights, weekends, and holidays
- Valid California driver's license (for va duties if required)
- Basic first aid/CPR certification preferred
- Fluency in English; Spanish highly desirable