Job Description
Join our award-winning team at Grand Plaza Hotel as a Night Shift Front Desk Agent! We're seeking a dedicated hospitality professional to provide exceptional guest experiences during evening hours. This role is perfect for night owls who thrive in fast-paced environments and value creating memorable moments for travelers. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement within our luxury hotel chain.
Responsibilities
- Check-in/out guests efficiently while maintaining personalized service standards
- Manage reservation systems and optimize room allocations
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Uphold safety protocols and emergency response procedures
- Perform nightly audits and report preparation
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with hotel management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight hours
- Valid driver's license and reliable transportation
- Flexible availability including weekends/holidays
- Basic knowledge of Wichita attractions and transportation
- High school diploma or equivalent required