Job Description
Join our award-winning hospitality team as a Front Desk Agent for our prestigious Fresno location. We're seeking a night shift professional to deliver exceptional guest experiences during our peak evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in California's Central Valley. Your role will be pivotal in ensuring seamless check-ins, resolving guest inquiries, and maintaining our brand's reputation for excellence.
Responsibilities
- Manage guest check-ins/checkouts efficiently during overnight hours
- Handle reservation inquiries and room modifications with precision
- Address guest concerns promptly and escalate complex issues appropriately
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for operational excellence
- Execute emergency response protocols during night shifts
- Perform nightly audits and report generation
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight shifts
- Valid California driver's license preferred
- Basic knowledge of Fresno attractions and services
- Flexible availability including weekends and holidays
- High school diploma or equivalent required