Job Description
Join our award-winning team at Grand Harbor Hotels as a Front Desk Agent Night Shift! We're seeking charismatic professionals to deliver exceptional guest experiences during evening hours in the heart of Baltimore's vibrant harbor district. Enjoy competitive pay, comprehensive benefits, and a supportive work culture where your hospitality skills shine. Perfect for night owls who thrive in dynamic environments!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations, billing inquiries, and payment processing
- Resolve guest concerns promptly with exceptional service standards
- Maintain security protocols and monitor property surveillance
- Coordinate with housekeeping and maintenance teams
- Prepare nightly reports and manage key inventory
- Handle emergency situations calmly and professionally
Qualifications
- 1+ years hotel front desk or customer service experience
- Strong communication and conflict resolution skills
- Proficiency in property management systems (e.g., Opera)
- Ability to work independently during overnight hours
- Valid Maryland hospitality license or willingness to obtain
- Flexible availability including weekends and holidays
- Basic knowledge of Baltimore attractions and transportation
- First Aid/CPR certification preferred