Job Description
Join our award-winning team at Grand Plaza Hotel as a Night Shift Front Desk Agent! Be the first point of contact for our discerning guests during the magical hours of 11 PM to 7 AM. Enjoy a serene work environment with premium benefits including free parking, meal discounts, and exclusive employee rates. We're seeking a hospitality professional who thrives in dynamic settings and embodies our commitment to exceptional service. This role offers unmatched growth opportunities within our luxury hotel chain.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with 24/7 availability
- Manage reservation systems and optimize room assignments for maximum occupancy
- Handle guest inquiries, complaints, and special requests with discretion
- Process payments, maintain accurate financial records, and balance night audit reports
- Coordinate with security and housekeeping teams for seamless operations
- Execute emergency protocols and ensure guest safety during night hours
Qualifications
- 2+ years of hotel front desk or high-end customer service experience
- Proficiency in Opera/PMS property management systems
- Exceptional communication skills and conflict resolution abilities
- Ability to work independently and make critical decisions autonomously
- Valid California driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Basic knowledge of San Jose attractions and transportation systems