Job Description
Join our award-winning team at Grand Hotel Charlotte, where luxury meets Southern charm! We're seeking passionate Front Desk Agents to deliver exceptional guest experiences during weekend shifts. This role is perfect for detail-oriented professionals who thrive in fast-paced environments and take pride in creating memorable stays for our international clientele.
As the first point of contact, you'll embody our brand's commitment to excellence while managing check-ins, handling guest inquiries, and resolving issues with grace. Weekend availability is essential, and we offer competitive compensation plus hotel discounts.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel software
- Respond promptly to guest requests via phone, email, and in-person
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest room readiness
- Resolve guest concerns with professionalism and discretion
- Operate reservation systems and manage room availability
- Assist with valet services and luggage handling as needed
Qualifications
- 1+ years hospitality or customer service experience required
- Proficiency in hotel management systems (Opera, etc.)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexible weekend availability (Fri/Sat/Sun)
- Valid North Carolina driver's license preferred
- Basic knowledge of Charlotte area attractions
- Fluency in English; Spanish a plus