Job Description
We are seeking a dedicated and detail-oriented Front Desk Agent to join our night shift team at our premium hotel in the heart of Baltimore. If you thrive in a fast-paced environment and enjoy providing exceptional service to guests around the clock, we want to hear from you. As a key member of our front-of-house team, you will be the first point of contact for our guests during the overnight hours, ensuring a seamless and secure experience.
Why Join Us?
- Competitive hourly pay ranging from $18.00 to $22.00.
- Comprehensive benefits package including medical, dental, and vision insurance.
- Employee discounts on dining and hotel stays.
- Flexible scheduling and a supportive work environment.
Responsibilities
- Greet and register guests in a professional and welcoming manner, ensuring a smooth check-in process.
- Manage all front desk operations during the night shift, including check-ins, check-outs, and wake-up calls.
- Answer incoming telephone calls and emails promptly, addressing guest inquiries and requests.
- Handle guest complaints and issues with empathy and efficiency, escalating complex matters to management when necessary.
- Monitor hotel security systems and maintain a safe environment for guests and staff throughout the night.
- Process financial transactions accurately, including credit card payments and room charges.
- Collaborate with housekeeping and maintenance teams to ensure rooms and public areas are clean and functional.
Qualifications
- High school diploma or GED equivalent required.
- Previous hospitality experience, specifically in a front desk role, is highly preferred.
- Must be available to work rotating night shifts, weekends, and holidays.
- Strong verbal communication skills and a friendly, professional demeanor.
- Proficiency in using hotel Property Management Systems (PMS) and general computer applications.
- Ability to stand for extended periods and perform physical tasks such as lifting luggage or moving furniture.
- Valid driver’s license is a plus.