Job Description
Welcome to The Strand Hospitality Group, where we redefine hospitality in the heart of Long Beach. We are currently seeking a dedicated and detail-oriented Front Desk Agent to join our elite night shift team. This is an excellent opportunity for individuals who thrive in a calm, professional environment and take pride in providing exceptional service around the clock.
As the face of our property during the evening hours, you will be responsible for ensuring our guests feel safe, welcomed, and well-cared for. We offer a competitive salary, a positive work culture, and opportunities for career advancement within the hospitality industry.
Responsibilities
- Guest Relations: Provide a warm, professional welcome to all guests, manage check-ins and check-outs efficiently, and answer inquiries regarding local attractions, dining, and services.
- Communication Management: Manage incoming phone lines and emails promptly, ensuring accurate message taking and delivery to the appropriate departments.
- Security & Access: Monitor building access points, verify guest credentials, and ensure the security and safety of the property during off-hours.
- Lobby Management: Maintain a pristine, welcoming lobby environment, including organizing seating areas and managing the concierge desk.
- Financial Accuracy: Process transactions accurately using the Point of Sale (POS) system and manage the night audit procedures.
- Problem Resolution: Address guest concerns and complaints with empathy and professionalism, escalating complex issues to the General Manager when necessary.
- Housekeeping Coordination: Communicate any maintenance or cleanliness issues to the appropriate departments to ensure guest satisfaction.
Qualifications
- Experience: Minimum of 1 year of experience in hospitality or a related customer service role is preferred.
- Availability: Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM), including weekends and holidays.
- Communication Skills: Strong interpersonal and verbal communication skills, with a focus on building rapport with guests.
- Technical Proficiency: Comfortable using hotel management software (e.g., Opera, FrontDesk) and Microsoft Office Suite.
- Professional Appearance: Professional appearance and demeanor are mandatory to represent our brand standards.
- Language: Bilingual skills (Spanish/English) are a plus but not required.