Job Description
The Opportunity: Join the prestigious Milwaukee Grand Hotel & Suites team as our dedicated Front Desk Agent for the night shift. We are looking for a reliable, personable, and detail-oriented professional to ensure our guests enjoy a seamless and comfortable experience around the clock.
As the face of our hotel during the evening and early morning hours, you will be the primary point of contact for all guests, managing check-ins, check-outs, and concierge services. If you thrive in a fast-paced environment and possess a genuine passion for hospitality, we want to meet you.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to arriving guests and bid farewell to departing guests with a memorable experience.
- Guest Services: Manage all front desk operations, including check-in/out procedures, key card management, and answering guest inquiries regarding local attractions, dining, and transportation.
- Security & Access: Monitor security cameras, conduct security checks of the property, and ensure all doors are secured according to safety protocols.
- Reservations & Communication: Handle incoming calls, take reservations accurately, and relay messages promptly to appropriate departments.
- Problem Resolution: Address guest complaints or issues immediately with a focus on problem-solving and guest satisfaction.
- Housekeeping Coordination: Communicate room status updates to the housekeeping team to ensure rooms are ready for the next day.
Qualifications
- Experience: Minimum of 1 year of experience in a front desk, hospitality, or customer service role is preferred.
- Availability: Must be available to work rotating night shifts, weekends, and holidays.
- Communication: Excellent verbal and written communication skills in English; bilingual candidates are a plus.
- Professionalism: High level of professionalism, integrity, and a customer-first attitude.
- Technical Proficiency: Comfortable using Property Management Systems (PMS) and standard office software.
- Appearance: Maintain a neat, professional appearance and adhere to the uniform policy.