Job Description
Are you a night owl looking for an exciting opportunity in the heart of Raleigh? Apex Hospitality Group is currently seeking a dedicated and professional Front Desk Agent to join our elite team. We pride ourselves on delivering exceptional guest experiences, and we need a reliable individual to manage our 24-hour operations on the night shift.
As a Front Desk Agent on the night shift, you will be the first point of contact for our guests during their stay. You will ensure a seamless check-in and check-out process while maintaining the highest standards of hospitality. If you are detail-oriented, possess strong communication skills, and thrive in a fast-paced environment, we want to hear from you.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00)
- Flexible scheduling for night shift workers
- Comprehensive health, dental, and vision insurance
- Employee discounts on accommodations and dining
- Opportunities for career advancement within the hospitality industry
Responsibilities
- Manage the check-in and check-out processes for guests efficiently and accurately.
- Handle guest inquiries, complaints, and requests with empathy and professionalism.
- Monitor building security and safety protocols during overnight hours.
- Assist with light housekeeping duties and room inspections to ensure standards are met.
- Answer and direct phone calls and emails promptly using hotel management software.
- Maintain accurate records of guest transactions and handle cash and credit transactions.
- Collaborate with the day shift team to ensure a seamless transition of operations.
Qualifications
- Previous experience in hospitality, front desk operations, or customer service is preferred.
- Must be available to work nights, weekends, and holidays.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and property management systems (PMS).
- High school diploma or GED equivalent required.
- Ability to work independently with minimal supervision.
- Strong problem-solving skills and a positive attitude.