Job Description
Join our award-winning team as a Front Desk Agent at the vibrant Grand Plaza Hotel Albuquerque! We're seeking enthusiastic individuals to create memorable first impressions for our guests. No prior experience required – we provide comprehensive training to develop your hospitality skills in a supportive environment. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing company.
Responsibilities
- Warmly greet and assist all guests with check-in/check-out processes
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve service concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Operate hotel management software and communication systems
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Proficient with basic computer applications
- Ability to multitask in a fast-paced setting
- Positive attitude and customer-focused mindset
- Willingness to work flexible hours including weekends
- Reliable transportation to the downtown location
- No hospitality experience necessary – training provided!