Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as a Front Desk Agent! We're seeking enthusiastic, customer-focused individuals to be the first point of contact for our guests. No prior experience is required – we provide comprehensive training to ensure your success. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a dynamic downtown Atlanta environment.
Responsibilities
- Greet and check-in/check out hotel guests efficiently
- Manage reservation systems and room assignments
- Answer phone inquiries and resolve guest concerns
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance departments
- Market hotel amenities and services to guests
- Maintain accurate records of guest interactions
Qualifications
- High school diploma or equivalent (required)
- Exceptional customer service mindset
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to work flexible shifts (nights, weekends, holidays)
- Professional appearance and demeanor
- Willingness to learn hospitality procedures
- Positive attitude and problem-solving abilities