Job Description
Join our award-winning Memphis hospitality team as a Front Desk Agent! No experience required – we provide comprehensive training for passionate individuals eager to start their career in guest services. You'll be the first point of contact for guests at our downtown Memphis location, creating memorable experiences while developing valuable professional skills.
We offer competitive pay, flexible scheduling options, and opportunities for advancement within our growing portfolio of luxury properties. Our team culture celebrates diversity, teamwork, and exceptional customer service. If you're a friendly, detail-oriented person ready to launch your hospitality career, we want to meet you!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and payment processing
- Respond promptly to guest inquiries via phone, email, and in-person
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain accurate guest records and confidential information
- Process payments and manage cash handling procedures
- Assist with basic concierge services (local recommendations, transportation)
- Uphold brand standards and safety protocols at all times
Qualifications
- High school diploma or equivalent (required)
- Previous customer service experience preferred but not required
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn property management systems
- Professional appearance and positive demeanor
- Ability to work flexible shifts including weekends and holidays
- Detail-oriented with strong organizational skills
- Must pass background check and drug screening