Job Description
Join our award-winning team at Grand City Hotels as a Front Desk Agent! We're seeking enthusiastic individuals with no prior hospitality experience – we provide comprehensive training to set you up for success. As the first point of contact for our guests, you'll create memorable experiences while developing valuable customer service skills. Enjoy competitive pay, flexible scheduling, and clear pathways for career advancement within our growing portfolio of luxury properties.
Our Philadelphia location offers a vibrant work environment with modern amenities and a supportive team culture. If you're a people person with a positive attitude and desire to grow in the hospitality industry, we want to meet you!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Manage guest inquiries and resolve concerns promptly with professionalism
- Process payments and maintain secure financial transactions
- Coordinate with housekeeping and maintenance teams for guest requests
- Operate hotel management software and communication systems
- Uphold brand standards through exceptional service and attention to detail
- Assist with administrative tasks including inventory management
Qualifications
- No prior experience required – comprehensive training provided
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency and ability to learn new systems quickly
- Professional appearance and positive demeanor
- Ability to multitask in a fast-paced environment
- Flexibility to work evenings, weekends, and holidays
- Valid driver's license (for potential errands)