Job Description
Join our award-winning team as a Front Desk Agent and launch your hospitality career! No prior experience required – we provide comprehensive training. As the first point of contact, you'll create memorable guest experiences while working in a dynamic downtown Chicago luxury hotel. Enjoy competitive pay, growth opportunities, and a supportive team environment. Perfect for career changers, recent graduates, or anyone passionate about exceptional service.
Responsibilities
- Efficiently check in/out guests using property management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries via phone, email, and in-person
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns promptly and professionally
- Upsell hotel amenities and services
Qualifications
- High school diploma or equivalent (required)
- Exceptional customer service mindset
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to multitask in fast-paced environments
- Punctual and reliable with professional appearance
- Willingness to learn new systems and procedures
- Positive attitude and team player mentality