Job Description
Join our award-winning team at Harborview Hospitality Group as a Front Desk Agent! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences at our premier downtown Boston location. As the first point of contact for our international clientele, you'll create memorable moments while building a career in luxury hospitality. We provide comprehensive training, career advancement opportunities, and a supportive team environment where your passion for service shines. Enjoy competitive pay, flexible scheduling, and employee benefits including hotel discounts and wellness programs.
Responsibilities
- Warmly greet and check in/check out guests using our property management system
- Handle guest inquiries with professionalism and efficiency
- Process payments and manage cash drawer accurately
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean and organized front desk area
- Resolve guest concerns promptly and escalate when necessary
Qualifications
- High school diploma or equivalent (no experience required)
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficient in basic computer applications
- Punctual and reliable with strong work ethic
- Ability to work flexible hours including weekends/holidays
- Positive attitude with genuine desire to help others
- Must pass background check and drug screening