Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Columbus Hotel! We're seeking enthusiastic individuals to be the first point of contact for our guests, creating memorable experiences from the moment they arrive. No prior experience is required – we provide comprehensive training to develop your skills in customer service, reservations, and hotel operations. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement in the heart of downtown Columbus.
Responsibilities
- Warmly welcome and assist guests with check-in/check-out procedures
- Manage reservations and respond to guest inquiries via phone/email
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle guest complaints with professionalism and empathy
- Operate hotel management systems (training provided)
- Maintain a clean, organized lobby and reception area
Qualifications
- No experience required – open to career changers and recent graduates
- Exceptional communication and interpersonal skills
- Positive, service-oriented attitude
- Ability to multitask in a fast-paced environment
- Basic computer literacy
- High school diploma or equivalent
- Flexible availability including weekends and holidays