Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Houston! We're seeking passionate individuals to create memorable guest experiences at our luxury downtown property. No prior experience is needed – we provide comprehensive training to develop your skills in hospitality excellence. Enjoy competitive pay, health benefits, career advancement opportunities, and a vibrant team environment. Perfect for recent graduates or career changers looking to enter the dynamic hospitality industry.
Responsibilities
- Deliver exceptional guest service through warm check-in/check-out experiences
- Manage reservations and room assignments using PMS software
- Address guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions to guests
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent (required)
- Outstanding communication and interpersonal skills
- Strong problem-solving abilities and patience
- Basic computer proficiency (MS Office, PMS systems)
- Positive attitude and team-oriented mindset
- Ability to work flexible shifts including weekends/holidays
- Professional appearance and demeanor
- No hospitality experience required – training provided