Job Description
Join our award-winning team at Grand Plaza Hotel Chicago as a Front Desk Agent – the perfect entry point into hospitality! No prior experience needed – we provide comprehensive training to launch your career in customer service excellence. As the first point of contact for our international guests, you'll create memorable experiences while mastering hotel operations, reservation systems, and conflict resolution. Enjoy competitive pay, flexible scheduling, and clear pathways to advancement within our luxury hotel group.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with personalized service
- Manage reservation systems, room assignments, and billing inquiries
- Resolve guest concerns promptly with empathy and problem-solving skills
- Collaborate with housekeeping, maintenance, and valet teams
- Maintain accurate records of guest preferences and special requests
- Process payments and handle cash/credit card transactions securely
- Operate hotel management software (training provided)
Qualifications
- No experience required – we train motivated newcomers!
- High school diploma or equivalent (students welcome)
- Exceptional communication and interpersonal abilities
- Strong attention to detail and organizational skills
- Basic computer literacy (we'll teach our systems)
- Professional appearance and positive attitude
- Ability to work evenings, weekends, and holidays
- Customer service mindset with solution-driven approach