Job Description
Join our award-winning hospitality team as a Front Desk Agent at the prestigious Grand Hotel & Suites in Kansas City! We're seeking enthusiastic individuals with a passion for customer service to be the first point of contact for our guests. No prior experience is required – we provide comprehensive training to ensure your success. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing company. If you're a people person with a positive attitude, we want to meet you!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments
- Handle guest inquiries and resolve complaints professionally
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards through exceptional service delivery
- Assist with valet and concierge services as needed
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficient with basic computer applications
- Ability to work flexible shifts including nights/weekends
- Positive attitude and customer service mindset
- No experience necessary – training provided!
- Must pass background check and drug screening