Job Description
Join our vibrant team at Grand Horizon Hotel, where we're seeking enthusiastic Front Desk Agents to create memorable guest experiences! No prior experience is necessary – we provide comprehensive training to help you excel in this dynamic role. As the first point of contact, you'll embody our commitment to exceptional hospitality while working in Miami's most exciting neighborhood. If you're a people person with a passion for service, this is your gateway to a rewarding career in the hotel industry!
Responsibilities
- Warmly welcome and check-in/check-out guests using our property management system
- Manage reservations, room assignments, and special guest requests
- Handle guest inquiries with professionalism and resolve concerns promptly
- Process payments and maintain accurate billing records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through attentive guest interactions
- Assist with basic administrative tasks as needed
Qualifications
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Strong customer service orientation with a positive attitude
- Ability to multitask in a fast-paced environment
- Basic computer literacy and willingness to learn new systems
- Reliable and punctual with a strong work ethic
- Must be authorized to work in the United States
- No prior experience necessary – training provided!