Job Description
Join our award-winning team at the Oceanview Resort & Spa as a Front Desk Agent and launch your hospitality career! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences in our stunning Virginia Beach location. As the first point of contact, you'll create memorable moments while mastering our state-of-the-art systems. We provide comprehensive paid training and a supportive environment where your positive attitude and eagerness to learn are valued most. Enjoy competitive pay, benefits, and opportunities for advancement within our growing portfolio of luxury properties.
Responsibilities
- Warmly greet and register guests, ensuring seamless check-in/check-out experiences
- Manage reservations using our property management system
- Handle guest inquiries with professionalism and local expertise
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through consistent service delivery
- Resolve guest concerns with empathy and solution-oriented approaches
Qualifications
- High school diploma or equivalent required
- No prior experience necessary - we provide full training!
- Strong communication and interpersonal skills
- Basic computer proficiency and tech-savviness
- Exceptional organizational abilities and attention to detail
- Positive attitude and willingness to learn new systems
- Ability to work flexible shifts including weekends/holidays
- Valid driver's license preferred but not required