Job Description
Are you passionate about hospitality and creating memorable guest experiences? The San Jose Luxury Hotel & Spa is currently seeking a dedicated Front Desk Agent to join our dynamic team. We offer a fantastic opportunity for individuals looking to start a career in the hotel industry with no prior experience required.
As a Front Desk Agent, you will be the face of our hotel. We are looking for someone with a positive attitude, strong communication skills, and a genuine desire to help others. If you are a quick learner and ready to grow with a top-rated property in downtown San Jose, we want to hear from you!
Responsibilities
- Greet and welcome guests warmly upon arrival and departure.
- Check guests in and out efficiently using our Property Management System (PMS).
- Answer phone calls and emails promptly and professionally.
- Assist guests with inquiries regarding local attractions, dining, and transportation.
- Handle cash transactions and process credit card payments accurately.
- Maintain a clean and organized front desk area at all times.
- Collaborate with housekeeping and maintenance to ensure guest satisfaction.
Qualifications
- Must be at least 18 years of age.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Strong interpersonal and communication skills.
- Attention to detail and high standard of professionalism.
- Reliable transportation is required.
- Basic computer literacy is a plus but not mandatory.