Job Description
Are you a friendly, outgoing individual looking to launch a career in the vibrant hospitality industry? Oceanfront Resort Services is currently seeking a dedicated Front Desk Agent to join our dynamic team in Virginia Beach. We value passion and attitude over prior experience, offering on-the-job training and a supportive environment for growth.
As the face of our property, you will play a crucial role in ensuring our guests have a memorable stay. If you have excellent communication skills and a desire to provide world-class customer service, we want to meet you.
Responsibilities
- Guest Relations: Greet and welcome guests warmly upon arrival, checking them in efficiently and professionally while ensuring all necessary information is collected.
- Reception Duties: Manage incoming calls, respond to emails, and assist with guest inquiries regarding local attractions, dining, and services.
- Administrative Support: Handle check-out procedures, process payments, and maintain accurate guest records in our Property Management System (PMS).
- Front of House: Maintain a clean and organized front desk area and lobby, ensuring a welcoming atmosphere for all visitors.
- Problem Solving: Address guest concerns or complaints promptly and professionally, escalating issues to management when necessary to ensure guest satisfaction.
- Mail & Packages: Sort and distribute incoming mail and packages to guest rooms or the front desk.
Qualifications
- Education: High school diploma or GED required.
- Experience: No prior experience required. We provide comprehensive training for the right candidates.
- Communication: Excellent verbal and written communication skills with a friendly and professional demeanor.
- Computer Skills: Basic computer proficiency and comfort learning new software systems (training provided).
- Availability: Ability to work flexible hours, including weekends, holidays, and evenings as business demands.
- Attitude: A positive, proactive attitude with a strong focus on customer service and teamwork.