Job Description
Join our dynamic team as a Front Desk Agent at Metropolitan Hospitality Group's flagship downtown Seattle property. No hospitality experience required – we provide comprehensive training! This entry-level role offers flexible shift work including evenings, weekends, and holidays. Perfect for students, career changers, or anyone seeking a fast-paced environment with growth opportunities. Enjoy competitive pay, employee discounts, and a vibrant downtown Seattle location.
Responsibilities
- Deliver exceptional guest service through warm check-in/check-out procedures
- Manage room reservations and handle guest inquiries via phone and in-person
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards and maintain a clean, organized lobby area
- Utilize property management software efficiently
- Resolve guest concerns promptly and escalate complex issues
Qualifications
- No prior experience required – comprehensive training provided
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency
- Flexible availability for evening/weekend/holiday shifts
- Positive attitude and customer-first mindset
- Reliability and punctuality