Job Description
Join our award-winning team at Grand Hotel Columbus as a Front Desk Agent! We're seeking enthusiastic individuals with no prior experience to be the first point of contact for our valued guests. This is your gateway to a thriving hospitality career with comprehensive training, competitive pay, and growth opportunities. Enjoy a vibrant work environment in downtown Columbus where your people skills and passion for service will shine.
Why You'll Love Working With Us:
- Industry-leading onboarding program
- Health, dental, and vision benefits
- Employee discounts on hotel stays
- Tuition reimbursement opportunities
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel software
- Handle guest inquiries with professionalism and problem-solving skills
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through exceptional customer service
- Assist with luggage and ensure lobby presentation excellence
- Participate in daily briefings and training sessions
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal abilities
- Customer service mindset with a positive attitude
- Ability to work flexible shifts including nights/weekends
- Basic computer literacy and data entry skills
- Attention to detail and organizational aptitude
- No prior experience necessary - training provided!
- Must be authorized to work in the US