Job Description
Join our award-winning team as a Front Desk Agent at Grand Capital Hotel in the heart of Washington DC! We're seeking enthusiastic individuals to create memorable guest experiences, regardless of prior hospitality experience. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of DC's most iconic locations. Perfect for career changers, recent graduates, and detail-oriented professionals ready to excel in a dynamic hospitality environment.
Responsibilities
- Deliver exceptional guest service through warm check-ins/check-outs and personalized assistance
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Handle guest complaints with professionalism and problem-solving skills
- Maintain accurate guest records and confidential information
- Process payments and manage cash drawer operations
- Assist with luggage handling and valet services as needed
Qualifications
- No experience required - we provide comprehensive paid training!
- High school diploma or equivalent (college students welcome)
- Exceptional communication and interpersonal skills
- Proficiency with basic computer systems and reservation software
- Strong organizational abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Positive attitude and commitment to teamwork
- Flexibility to work evenings, weekends, and holidays