Job Description
Urgent Hiring! No Experience Needed! Join our award-winning team as a Front Desk Agent at Miami's premier luxury hotel. We're seeking passionate individuals with a dedication to exceptional guest service. No prior hospitality experience required – we provide comprehensive training to launch your career!
As the first point of contact, you'll create unforgettable experiences for our international guests while mastering reservation systems, payment processing, and concierge services. Our supportive environment offers rapid growth opportunities for motivated team players. Full benefits package included.
Responsibilities
- Warmly greet and assist guests with check-in/check-out procedures
- Manage reservations and room assignments using PMS software
- Handle guest inquiries, complaints, and special requests
- Process payments, maintain accurate cash drawer, and reconcile transactions
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest experience
- Maintain cleanliness and organization of the front desk area
Qualifications
- High school diploma or equivalent (GED accepted)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficient in basic computer applications
- Ability to work flexible shifts including weekends/holidays
- Positive attitude with customer service mindset
- No prior experience required – training provided