Job Description
Welcome to the Downtown Cleveland Hospitality Group. We are currently seeking a friendly, reliable, and welcoming Front Desk Agent to join our dynamic team. We are looking for individuals who are eager to start a career in hospitality and are ready to provide exceptional service to our guests.
This is a fantastic opportunity for those seeking shift work without the need for prior experience. We offer comprehensive on-the-job training to ensure you feel confident and supported from your very first day. Enjoy a professional environment with competitive pay and growth potential.
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a positive first impression.
- Manage front desk operations, including check-in, check-out, and registration processes.
- Answer incoming calls, respond to emails, and handle guest inquiries professionally.
- Process payments accurately using the Point of Sale (POS) system.
- Maintain the cleanliness and organization of the lobby and front area at all times.
- Assist with concierge services, local recommendations, and special guest requests.
- Handle cash handling and petty cash reconciliation at the end of shifts.
Qualifications
- High school diploma or equivalent (GED) required.
- Excellent verbal communication and interpersonal skills.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Basic computer proficiency and typing skills.
- Must be friendly, professional, and customer-service oriented.
- Must be legally authorized to work in the United States.