Job Description
Welcome to The Columbus Hospitality Group!
We are seeking a friendly, professional, and energetic Front Desk Agent to join our growing team. If you are a people-person looking for a rewarding career in the hospitality industry but lack prior experience, we want to meet you! We provide comprehensive on-the-job training to help you succeed.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Free meals during shifts.
- Health, dental, and vision insurance for full-time employees.
- Generous employee discount on hotel stays and dining.
- A supportive and inclusive work environment.
We are looking for individuals who are passionate about customer service and ready to start their hospitality journey today.
Responsibilities
- Greet and Welcome: Provide a warm and professional welcome to all guests upon arrival and departure.
- Guest Services: Handle check-ins and check-outs efficiently using our property management system.
- Communication: Answer incoming phone calls, respond to emails, and assist guests with inquiries regarding local attractions, dining, and directions.
- Reception Management: Maintain the front desk area in pristine condition, ensuring it is organized and welcoming for visitors.
- Issue Resolution: Address guest concerns or complaints promptly and professionally to ensure a positive stay experience.
- Administrative Tasks: Process payments, manage room keys, and assist with light administrative duties as needed.
- Team Collaboration: Communicate effectively with housekeeping, maintenance, and restaurant staff to ensure seamless operations.
Qualifications
- Education: High school diploma or GED is required.
- Experience: No prior front desk experience is necessary. Previous customer service or retail experience is a plus but not required.
- Skills: Strong interpersonal and communication skills with a focus on customer satisfaction.
- Technical: Basic computer literacy and the ability to learn new software quickly.
- Availability: Must be able to work flexible hours, including weekends, holidays, and evenings.
- Attributes: A positive attitude, reliability, and a professional appearance.