Job Description
Are you a people person looking to launch your career in the dynamic hospitality industry? Apex Hospitality Management is seeking a motivated and friendly Front Desk Agent to join our growing team in Los Angeles. We are currently offering immediate hire opportunities for individuals with a positive attitude and a willingness to learn, even if you have no prior professional experience.
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. We pride ourselves on providing exceptional service, and we are looking for candidates who are passionate about creating memorable experiences. We offer comprehensive on-the-job training to ensure your success.
Why Join Us?
- Competitive hourly pay ($18 - $22)
- Health, Dental, and Vision Insurance
- Flexible scheduling options
- Career advancement opportunities within the company
- A supportive and inclusive work environment
Your Role
In this role, you will be responsible for managing the front desk operations, ensuring guest satisfaction, and maintaining the professional appearance of our facility.
Responsibilities
- Greet and welcome guests warmly upon arrival, checking them in efficiently using our property management system.
- Answer incoming phone calls and emails promptly, directing inquiries to the appropriate department.
- Handle guest requests, including room service, concierge services, and general information inquiries.
- Process payments, manage reservations, and maintain accurate daily logs and records.
- Assist in maintaining the cleanliness and organization of the front desk area and lobby.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
- Resolve guest complaints or issues professionally and in a timely manner.
Qualifications
- No prior experience required; we provide full training.
- High school diploma or equivalent (GED) is preferred.
- Excellent verbal communication and interpersonal skills.
- Proficiency with computers and basic office software (Microsoft Office Suite).
- A professional and approachable demeanor with a strong customer service focus.
- Ability to work a flexible schedule, including weekends, evenings, and holidays.
- Valid driver's license is a plus.