Job Description
Launch your hospitality career with no experience required! Grand Bay Hotel in Oakland is seeking energetic Front Desk Agents for immediate hire. We provide comprehensive training to transform your customer service passion into professional expertise. Join our award-winning team and become the welcoming face of our luxury property in the heart of downtown Oakland.
Enjoy competitive compensation, flexible scheduling, and growth opportunities within our global hospitality network. If you're a motivated people person with exceptional communication skills, this is your chance to thrive in a dynamic environment while gaining valuable industry experience.
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle reservations, inquiries, and special requests with professionalism and efficiency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Uphold brand standards through exceptional customer service and problem resolution
- Utilize property management software (training provided) for daily operations
- Act as primary information resource for local attractions and services
Qualifications
- No prior experience required - we provide comprehensive paid training
- High school diploma or equivalent education
- Exceptional verbal communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer literacy with willingness to learn hospitality systems
- Ability to work flexible shifts including weekends and holidays
- Positive attitude and passion for creating memorable guest experiences
- Valid work authorization and reliable transportation