Job Description
Are you looking to kickstart your career in the world's entertainment capital? Grand Horizon Resort & Spa is seeking enthusiastic individuals to join our dynamic Front Desk team. We are currently hiring Front Desk Agents with no prior experience required—just a great attitude and a willingness to learn!
We pride ourselves on delivering world-class hospitality, and we are looking for team members who embody our core values of warmth, professionalism, and efficiency. If you are ready to turn your first job into a fulfilling career in the hospitality industry, this is the perfect opportunity for you.
Why Join Us?
- Competitive hourly wage ($15.00 - $18.00).
- Comprehensive on-the-job training provided.
- Employee discounts on dining and amenities.
- Opportunities for advancement within the property.
- A fun, energetic work environment.
Responsibilities
- Guest Welcome: Greet all guests warmly upon arrival and departure, ensuring a positive first and last impression.
- Check-In/Out: Efficiently process guest check-ins and check-outs using the property management system (PMS).
- Communication: Answer incoming calls promptly and professionally, transferring messages or taking reservations as needed.
- Problem Solving: Address guest inquiries and resolve any issues or complaints with a focus on exceeding expectations.
- Reception Duties: Manage the front desk area, ensuring it is organized, clean, and welcoming at all times.
- Cash Handling: Accurately handle cash transactions and balance the daily bank drawer at the end of the shift.
Qualifications
- Availability: Must be able to work flexible shifts, including weekends, holidays, and nights.
- Communication: Excellent verbal communication skills with a friendly and professional demeanor.
- Appearance: Maintain a neat, professional appearance and adhere to the company dress code.
- Computer Skills: Basic proficiency with computers and typing is required.
- Age Requirement: Must be at least 18 years of age.
- Education: High school diploma or GED equivalent preferred.