Job Description
Are you a people person looking to launch a career in the hospitality industry? The Memphis Grand Hotel & Suites is looking for a friendly and reliable Front Desk Agent to join our growing team. We offer no experience required, making this the perfect opportunity for anyone looking to start their journey in customer service. Enjoy a dynamic work environment with great benefits!
Why Join Us?
- No Experience Needed: We provide comprehensive on-the-job training for all new hires.
- Competitive Pay: Earn between $14.00 and $18.00 per hour based on performance.
- Great Perks: Employee discounts on dining and local attractions.
- Growth Opportunities: Clear pathways to shift into management roles.
Take the first step in your hospitality career today by applying now!
Responsibilities
- Greet and welcome guests warmly upon arrival and departure.
- Handle check-in and check-out processes efficiently using hotel management software.
- Answer incoming phone calls and respond to emails promptly.
- Assist guests with inquiries regarding local attractions, dining, and transportation.
- Manage front desk operations during peak hours, including lobby maintenance.
- Process payments and reconcile daily financial transactions.
- Resolve guest complaints or concerns with a smile and professionalism.
Qualifications
- No prior experience required; we provide comprehensive training.
- Strong interpersonal and communication skills.
- Professional appearance and a friendly, approachable demeanor.
- Ability to multitask and stay organized in a fast-paced environment.
- High school diploma or GED equivalent.
- Flexibility to work evenings, weekends, and holidays as needed.