Job Description
Are you a people person looking to launch a rewarding career in the hospitality industry? The Milwaukee Grand Hotel is currently seeking a Front Desk Agent to join our dynamic team. We pride ourselves on exceptional guest service, and we are looking for enthusiastic individuals who are ready to learn and grow.
While prior hotel experience is a plus, it is not required. We offer comprehensive training to help you succeed. If you have a positive attitude, strong communication skills, and a passion for making others feel welcome, we want to hear from you!
Responsibilities
- Greet and Welcome: Provide a warm, friendly welcome to guests upon arrival and departure.
- Guest Services: Assist guests with check-in and check-out procedures efficiently and accurately.
- Communication: Handle incoming calls and emails with professionalism and courtesy.
- Problem Solving: Address guest inquiries, requests, and minor complaints in a calm and effective manner.
- Facility Maintenance: Monitor the front desk area and lobby to ensure a clean and inviting environment.
- Information Desk: Provide local area information and directions to visitors.
Qualifications
- Attitude: A positive, friendly, and outgoing personality.
- Communication: Excellent verbal and written communication skills.
- Computer Skills: Basic proficiency with computers and hotel management software (training provided).
- Appearance: Professional appearance and grooming standards.
- Availability: Ability to work flexible shifts, including weekends and holidays.
- Education: High school diploma or equivalent required.