Job Description
Join our dynamic hospitality team as a Front Desk Agent at Grand City Hotels in Philadelphia! This entry-level position offers comprehensive training and career advancement opportunities. Perfect for energetic individuals passionate about customer service and flexible scheduling. Enjoy competitive pay, employee benefits, and a vibrant work environment in the heart of Philly.
Responsibilities
- Efficiently check guests in/out using hotel management systems
- Manage reservations and handle billing inquiries
- Provide exceptional customer service via phone, email, and in-person
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and confidential information
- Assist with valet services and luggage handling
- Resolve guest concerns promptly and professionally
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Basic computer proficiency and typing skills
- Professional appearance and positive attitude
- Reliable transportation to downtown Philadelphia
- No prior experience required - we provide paid training!