Job Description
Are you a people person looking to launch a career in the hospitality industry? The Grand Harbor Inn is currently seeking a friendly and professional Front Desk Agent to join our dynamic team in beautiful San Diego. We are proud to offer no experience required positions for motivated individuals who are ready to learn and grow with us. If you have excellent communication skills and a passion for guest service, we want to meet you!
As a member of our hotel staff, you will be the first point of contact for our guests, setting the tone for their entire stay. We provide comprehensive training to ensure you feel confident and prepared to succeed in your role.
Responsibilities
- Greet and Welcome: Warmly welcome guests upon arrival, ensuring a positive and memorable first impression.
- Guest Services: Assist guests with check-in and check-out processes, including handling payments and processing key cards.
- Communication: Answer incoming phone calls professionally, respond to emails, and address guest inquiries regarding services and local attractions.
- Reservations: Manage room availability, assist with reservation modifications, and update the Property Management System (PMS) accurately.
- Lobby Management: Maintain the cleanliness and organization of the front desk area and the main lobby to ensure a welcoming environment.
- Problem Solving: Address guest concerns or complaints promptly and escalate issues to management when necessary to ensure guest satisfaction.
Qualifications
- Education: High school diploma or equivalent is preferred; a commitment to learning is more important.
- Experience: Previous hospitality experience is a plus, but we are willing to train the right candidate with no prior experience.
- Skills: Excellent verbal communication skills and a friendly, approachable demeanor.
- Technical: Basic computer proficiency and typing skills are required.
- Availability: Must be able to work flexible shifts, including weekends and holidays.
- Appearance: Professional grooming and a neat appearance are standard for this role.