Job Description
Welcome to Grand Plaza Hotel & Suites, a premier destination for travelers seeking comfort and luxury. We are currently seeking a motivated and friendly Front Desk Agent to join our high-performing team. We are proud to offer no experience required training for individuals eager to start a career in the hospitality industry. If you are looking for shift work opportunities in Illinois with a supportive environment, apply today!
As a member of our team, you will be the first point of contact for our guests, ensuring a memorable stay from check-in to check-out. We value reliability, professionalism, and a positive attitude above all else.
Responsibilities
- Register guests efficiently using the property management system (PMS).
- Answer incoming calls and emails with a professional and welcoming tone.
- Assist guests with check-out procedures and process payments accurately.
- Maintain the cleanliness and organization of the front desk and lobby area.
- Provide local recommendations and information to enhance the guest experience.
- Handle guest inquiries and complaints with empathy and timely resolution.
- Perform opening and closing duties to ensure security and readiness for the day.
Qualifications
- High school diploma or GED is preferred but not mandatory.
- Excellent verbal communication and interpersonal skills.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Basic computer literacy and typing skills.
- A friendly demeanor and a genuine passion for customer service.
- Ability to stand for extended periods and lift moderate amounts of weight.