Job Description
Join the vibrant hospitality team at Oakland Grand Hotel, where every guest interaction creates memorable experiences. We're seeking passionate individuals to deliver exceptional service in the heart of Oakland's dynamic downtown. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth within our award-winning property.
Located near Lake Merritt and Oakland's cultural attractions, our hotel combines modern luxury with local charm. As a Front Desk Agent, you'll be the first point of contact for our diverse clientele, embodying our commitment to excellence and personalized service.
Responsibilities
- Efficiently manage guest check-in/check-out processes while maintaining accuracy in reservation systems
- Handle guest inquiries with professionalism, providing local recommendations and resolving concerns promptly
- Process payments and maintain secure financial transaction records
- Coordinate with housekeeping and maintenance teams to ensure seamless guest experiences
- Uphold brand standards through attentive service and attention to detail
- Assist with VIP guest arrivals and special event coordination
Qualifications
- Minimum 1 year customer service experience in hospitality or related field
- Proficiency with property management systems (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends, holidays, and overnight
- Basic knowledge of Oakland attractions and transportation
- High school diploma or equivalent required
- Valid California driver's license preferred