Job Description
Join our award-winning luxury hotel in the heart of Atlanta as a Part-Time Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences while managing check-ins, reservations, and concierge services. Enjoy competitive pay, flexible scheduling, and a vibrant downtown location. Perfect for students or career changers seeking hospitality excellence.
Responsibilities
- Efficiently manage guest check-ins/check-outs using Opera property management system
- Handle reservations, inquiries, and VIP guest requests with precision
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Resolve guest concerns promptly and maintain high satisfaction scores
- Uphold brand standards through professional appearance and communication
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent (hospitality degree preferred)
- Valid Georgia driver's license (for occasional errands)
- Basic knowledge of Atlanta attractions and transportation