Job Description
Join our award-winning hospitality team at Grand Hotel Detroit! We're seeking a dynamic Front Desk Agent to create memorable experiences for our guests. As the first point of contact, you'll embody our commitment to exceptional service while managing check-ins, reservations, and guest inquiries. Enjoy flexible scheduling in a downtown landmark hotel with competitive pay and growth opportunities.
Responsibilities
- Efficiently manage guest check-in/check-out procedures using PMS systems
- Handle reservation modifications and inquiries with precision
- Resolve guest concerns promptly and escalate when necessary
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Uphold strict security protocols for guest safety
- Assist with concierge services and local recommendations
Qualifications
- Previous hospitality or customer service experience preferred
- Proficiency in reservation systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational skills
- Flexible availability including weekends and holidays
- High school diploma or equivalent required