Job Description
Join our award-winning hospitality team at Grand Hotel Fresno! We're seeking a charismatic and detail-oriented Front Desk Agent to create memorable guest experiences. This part-time position offers flexible scheduling while delivering exceptional service in our luxury downtown location. If you thrive in fast-paced environments and possess a passion for exceeding guest expectations, we encourage you to apply.
Responsibilities
- Efficiently check in/out guests using hotel management systems
- Handle guest inquiries and resolve issues with professionalism
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and maintenance teams
- Uphroom cleanliness and safety standards
- Execute upselling strategies for room upgrades and amenities
- Maintain accurate guest records and reservation data
Qualifications
- Previous hotel or customer service experience preferred
- Proficiency with property management systems (e.g., Opera)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible availability including nights/weekends
- Basic math and cash handling competence
- Positive attitude with a service-oriented mindset