Job Description
Join our award-winning team at Grand Hotel Memphis, where Southern hospitality meets modern luxury. We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences during our peak season. This part-time role offers flexible scheduling and the opportunity to work in one of Memphis's most iconic locations.
As the first point of contact, you'll embody our brand's commitment to excellence while handling check-ins, managing reservations, and solving guest inquiries with grace. We provide comprehensive training and a supportive team environment perfect for hospitality professionals looking to advance their careers.
Responsibilities
- Efficiently manage guest check-ins/checkouts using our property management system
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest complaints with professionalism and discretion
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Assist with valet services and luggage handling
- Promote hotel amenities and local attractions to enhance guest experience
Qualifications
- Minimum 6 months hospitality or customer service experience
- Proficiency with property management systems (e.g., Opera, Amadeus)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of Memphis attractions and transportation
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required