Job Description
Join our vibrant team at French Quarter Hospitality Group, where Southern charm meets exceptional service! We're seeking a dynamic Front Desk Agent to create memorable experiences for guests in the heart of New Orleans. As the first point of contact, you'll embody our commitment to hospitality while handling check-ins, managing reservations, and providing local expertise. This part-time role offers flexible hours and the opportunity to work in one of America's most iconic destinations.
Responsibilities
- Efficiently manage guest check-ins/check-outs using property management systems
- Handle reservation inquiries and modifications with precision
- Provide personalized recommendations for New Orleans attractions and dining
- Resolve guest concerns promptly and escalate complex issues appropriately
- Maintain accurate records of guest communications and transactions
- Collaborate with housekeeping and maintenance teams for seamless operations
- Process payments and manage cash handling procedures
Qualifications
- Previous front desk or customer service experience preferred
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency with hotel management software (e.g., Opera, RoomRack)
- Ability to multitask effectively in a fast-paced environment
- Knowledge of New Orleans attractions and local area
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required