Job Description
Join our vibrant hospitality team at the Grand Oakland Hotel! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in the heart of downtown Oakland. This part-time role is perfect for energetic individuals who thrive in fast-paced environments and take pride in creating memorable stays for our diverse clientele. Enjoy flexible scheduling, competitive pay, and opportunities for growth within our premium hotel chain.
Responsibilities
- Provide exceptional guest check-in/check-out service with warm professionalism
- Manage reservations, room assignments, and billing inquiries accurately
- Address guest concerns promptly and coordinate with housekeeping/bell staff
- Operate hotel management systems (e.g., Opera, PMS) efficiently
- Process payments and maintain financial transaction records
- Uphold brand standards through meticulous attention to detail
- Collaborate with team members to ensure seamless operations
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency in hotel management software and MS Office Suite
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively during peak hours
- Strong problem-solving and decision-making abilities
- Valid California driver's license (if required for errands)
- Flexible availability including weekends and holidays